Instant AI Replies
No more 'is anyone there?' anxiety. Your AI agent answers from your knowledge base in seconds, 24/7.
- Knowledge base training
- 24/7 automated responses
- Draft mode for agents
What your AI agent can do
Your AI support agent, fully equipped.
One platform to build, deploy, and improve your AI support agent. From instant replies to smart escalation, everything your team needs is connected.
Smart Escalation
When the AI cannot resolve a conversation, it routes to your team automatically with full context.
- Auto-routing by complexity
- Full context handoff
- Team notification system
Full Conversation Memory
Every conversation is saved. Customers return to their full history, and your team always has context.
- Searchable archives
- Cross-device sync
- Visitor identification
How it works
Three steps to automated support.
Train the agent, install the widget, and let AI handle routine questions while your team focuses on the work that needs judgment.
Upload docs, FAQs, or point AckReply at your website.
Copy one script tag. The widget is lightweight and async.
AI handles routine questions. Complex issues route to your team.
Built for teams that scale
Every tool your team needs to deliver fast, accurate support.
Shared Team Inbox
Assign conversations, leave internal notes, and tag teammates.
Enterprise-Grade Security
Encrypted at rest and in transit. GDPR-ready by design.
One-Line Install
Works with React, Vue, Next.js, WordPress, or plain HTML.
AI Performance Analytics
Track resolution rates, response times, and where to improve.
Saved Replies
Save your best responses and insert them with keyboard-first speed.
Customer Journey Tracking
See page, location, and interaction history before replying.
App handoff
Give your website an AI support agent today.
Start in the app, paste the snippet, and tune the assistant as conversations come in.