Documentation

Visitor Identification

Identify logged-in visitors and preserve conversation history across devices.

AckReply.identify({
  user_id: 'customer_12345',
  email: 'john@example.com',
  name: 'John Doe'
});

Verified Identification

For high-security use cases, sign user IDs with your identity secret on the backend.

Workspace setup, AI training, widget settings, billing, and inbox workflows live in the app.